1. Data Controller
The data controller for personal data is LM Servizi e Consulenze IT.
For any privacy-related request, you may contact us at: info@lorenzomalferrari.com.
2. Data Collected
We collect the following categories of personal data:
- Identification data — first name, last name, email address
- Access data — IP address, browser type, date and time of access
- Usage data — interactions with the platform, tickets created, messages sent
- Payment data — processed through secure third-party providers (we do not store credit card data)
3. Purposes of Processing
Personal data is processed for the following purposes:
- Service delivery — account management and platform functionality
- Communications — service-related notifications and important updates
- Service improvement — usage analysis and performance optimisation
- Legal obligations — tax and regulatory compliance
4. Legal Basis for Processing
The processing of personal data is based on the following legal grounds under Regulation (EU) 2016/679 (GDPR):
- Performance of a contract — to provide the requested service
- Consent — for marketing communications (revocable at any time)
- Legitimate interest — for the security and improvement of the service
- Legal obligation — for regulatory compliance
5. Data Retention
Personal data is retained for the time strictly necessary for the purposes for which it was collected:
- Account data — for the duration of the contractual relationship and up to 30 days after cancellation
- Billing data — for 10 years as required by tax regulations
- Access logs — for a maximum of 12 months
6. User Rights
Under the GDPR, the user has the right to:
- Access — obtain a copy of their personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request the deletion of their data
- Portability — receive their data in a structured format
- Objection — object to the processing on legitimate grounds
- Restriction — request the restriction of processing
To exercise your rights, please write to: info@lorenzomalferrari.com.
7. Cookies
Ticket Hub Pro uses essential technical cookies for the operation of the service. Specifically:
- Session cookies — required for authentication and navigation
- Preference cookies — to store user settings (e.g. language)
- Analytics cookies — in anonymised form for traffic analysis
We do not use third-party profiling or marketing cookies.
8. Data Transfer
Personal data is stored on servers located within the European Union. Should a transfer outside the EU be necessary, all safeguards provided by the GDPR will be implemented, including Standard Contractual Clauses approved by the European Commission.