Politica di sicurezza

1. Our Commitment

The security of our users' data is a fundamental priority for Ticket Hub Pro. We adopt appropriate technical and organisational measures to protect personal data from unauthorised access, loss or alteration.

2. Technical Measures

We implement the following technical security measures:

TLS/SSL encryption — all communications are protected through encryption in transit
Encryption at rest — sensitive data is encrypted in our databases
Password hashing — passwords are stored using secure hashing algorithms (bcrypt)
Automatic backups — daily backups with secure, encrypted storage
Firewall and DDoS protection — continuous monitoring of network traffic

3. Organisational Measures

On the organisational level, we adopt the following practices:

Principle of least privilege — data access is limited to strictly necessary personnel
Staff training — the team is regularly trained on information security
Periodic review — security policies are regularly reviewed and updated
Access management — two-factor authentication for all administrative access

4. Data Isolation

Each organisation using Ticket Hub Pro operates in a data-isolated environment. This means that:

One organisation's data is never accessible to other organisations
Isolation is guaranteed at the application and database level
Access controls are verified on every request

5. Vulnerability Reporting

If you discover a security vulnerability, we encourage you to report it responsibly by contacting us at: support@tickethubpro.com.

We commit to:

Acknowledging receipt of the report within 48 hours
Providing an initial assessment within 5 business days
Resolving critical vulnerabilities as quickly as possible

6. Security Incidents

In the event of a personal data breach (data breach), we commit to: